Privacy Policy
Last updated: 7 July 2026
PAT Group Pty Ltd respects your privacy and is committed to protecting the personal information we collect and handle.
This Privacy Policy explains how we collect, use, store and disclose personal information when you interact with us, use our website, submit an enquiry, request a quote, engage our transport or warehousing services, or interact with our advertising, including advertising on Facebook and Instagram.
1. Information we collect
We may collect personal information including:
- your name, business name and job title
- phone number, email address and business address
- pickup, delivery and billing details
- information submitted through website forms, quote requests, account applications or service enquiries
- information provided through Facebook, Instagram or other online lead forms
- delivery-related information, including consignee names, contact details, addresses, delivery instructions, proof of delivery records, signatures and photographs where relevant
- payment, invoicing and account-related information
- website usage information, including IP address, browser type, device information, pages viewed and interactions with our website or advertisements
We generally collect personal information directly from you, your business, our customers, suppliers, carriers, service providers, website forms, email correspondence, telephone enquiries and online advertising platforms.
2. How we use personal information
We collect and use personal information for purposes including:
- responding to enquiries and quote requests
- providing transport, warehousing, 3PL, container unpacking, distribution and related logistics services
- managing customer accounts, bookings, deliveries, invoices and payments
- communicating with customers, suppliers, subcontractors and delivery recipients
- managing proof of delivery, delivery instructions and service issues
- improving our website, customer service and business operations
- sending relevant business updates, marketing communications or service information
- measuring and improving the performance of our advertising campaigns
- complying with legal, regulatory, insurance, accounting and operational requirements
3. Website cookies, analytics and Meta advertising
Our website may use cookies, pixels and similar tracking technologies to improve website functionality, understand visitor behaviour and measure the effectiveness of our advertising.
We may use tools such as Meta Pixel, Meta advertising tools, Google Analytics or similar services. These tools may collect information about how visitors use our website and may help us show relevant advertising on platforms such as Google, Facebook and Instagram.
When you submit your details through a Facebook or Instagram lead form, we may receive the information you provide, such as your name, phone number, email address, business name and enquiry details. We use this information to respond to your enquiry, provide quotes, discuss our services and manage follow-up communications.
You can manage cookies through your browser settings and may be able to adjust your advertising preferences through the relevant platform, including Facebook and Instagram.
4. Disclosure of personal information
We may disclose personal information where reasonably necessary to:
- employees, contractors and representatives of PAT Express
- transport providers, subcontractors, delivery partners and warehouse service providers
- IT, website hosting, software, CRM, email, accounting and business support providers
- insurers, professional advisers, debt collection agencies or legal representatives
- government, regulatory or law enforcement bodies where required by law
- advertising and analytics providers, including Meta and Google, where relevant to our website and marketing activities
We do not sell personal information.
5. Overseas disclosure
Some of the third-party platforms and service providers we use may store or process information outside Australia, including cloud-based software, analytics, advertising and communication platforms.
Where we use such providers, we take reasonable steps to ensure personal information is handled appropriately and in accordance with applicable privacy obligations.
6. Storage and security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Personal information may be stored in physical files, email systems, business software platforms, cloud-based systems and operational databases. Access is limited to personnel and service providers who require it for business purposes.
7. Access and correction
You may request access to personal information we hold about you, or ask us to correct information that is inaccurate, incomplete or out of date.
To make a request, please contact us using the details below. We may need to verify your identity before responding.
8. Marketing communications
We may use your contact details to send relevant business updates, service information or marketing communications. You can opt out of marketing communications at any time by contacting us or using the unsubscribe option where available.
9. Privacy complaints
If you have a concern about how we have handled your personal information, please contact us first so we can review and respond to your concern.
We will aim to respond within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
10. Contact us
For privacy-related enquiries, access or correction requests, or complaints, please contact:
PAT Group Pty Ltd
Email: info@patexpress.com.au
Phone: 1300 492 798
Address: 5/12 Church Road Moorebank NSW 2170
11. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The latest version will be published on our website with the updated date shown above.